Terms of Service

Connect Digi TV offers two types of products:

Subscriptions — access to live television channels, on-demand movies, and series via IPTV for a defined period (48-hour trial, 1 month, 6 months, or 12 months).

Player App Activations — one-time activation of a selected IBOSOL-compatible player app on one device, available for a 1-year or Lifetime period.

Both are available for purchase separately or together.

• All subscription plans are one-time payments with no automatic renewal.
• Your subscription begins when your account details are delivered via WhatsApp.
• Prices shown at checkout are final. No hidden fees.
• We reserve the right to change prices for future orders. Existing active subscriptions are not affected.

• Each activation purchase applies to one app and one device only.
• The activated app cannot be transferred to a different device.
• Activations are non-refundable. See the Refund Policy for replacement conditions.
• If you experience a verified activation issue, contact support via WhatsApp with your order reference. Our team will investigate and provide a replacement activation when applicable.
• Replacements are not issued for device loss, damage, or upgrade by the customer.

Supported apps include: IBOPLAYER · ABEPlayerTV · BOBPLAYER · MACPLAYER · VIRGINIA · AllPlayer · HUSHPLAY · KTNPLAYER · FAMILYLPLAYER · IBOSSPLAYER · KING4KPLAYER · IBOSTB · IBOXXPLAYER · DUPLEX · BOBPRO · BOBPREMIUM · IBOSOLPlayer · FLIXNET · SMARTONEPRO

• Your account is personal and non-transferable.
• Sharing login credentials outside your household is not permitted.
• Reselling, redistributing, or sublicensing access to any third party is strictly prohibited.
• Each plan allows a defined number of simultaneous connections as stated at purchase. Exceeding this is a violation of these Terms.

You may not:

• Share, resell, or redistribute account access
• Use automated tools or bots to access the service
• Attempt to bypass any technical protection or access restriction
• Use the service in a way that disrupts other users or our infrastructure

Violations result in immediate account suspension or termination without refund.

We are committed to providing a reliable service. If a verified service interruption is reported to support via WhatsApp and confirmed by our team, compensation is applied based on the highest applicable level of verified downtime during your subscription period:

Only the highest applicable compensation level is provided. Compensation levels are not cumulative.

How uptime is calculated: Uptime is calculated based on your total plan days minus verified down days. Below are the minimum verified down days required to reach each compensation tier:

Tier 1 — Below 99% → 10% off next renewal

• 1-month plan (30 days): minimum 1 verified down day = 96.7% uptime
• 6-month plan (180 days): minimum 2 verified down days = 98.9% uptime
• 12-month plan (365 days): minimum 4 verified down days = 98.9% uptime

Tier 2 — Below 90% → 1 free month added

• 1-month plan (30 days): minimum 4 verified down days = 86.7% uptime
• 6-month plan (180 days): minimum 19 verified down days = 89.4% uptime
• 12-month plan (365 days): minimum 37 verified down days = 89.9% uptime

Tier 3 — Below 85% → 2 free months added

• 1-month plan (30 days): minimum 5 verified down days = 83.3% uptime
• 6-month plan (180 days): minimum 28 verified down days = 84.4% uptime
• 12-month plan (365 days): minimum 55 verified down days = 84.9% uptime

Downtime must be reported to support via WhatsApp as soon as it occurs to qualify for verification. We are not responsible for interruptions caused by the customer's internet provider, local network, device, or third-party applications.

Refunds are governed by our Refund Policy, available at connectdigitv.com. Key points:

• Subscription refunds within 3 days: approved for verified technical failures only, with a 10% service fee deducted.
• Subscription refunds after 3 days: pro-rata calculation based on unused subscription time for unresolved service failures.
• Player app activations: non-refundable. Replacement provided for verified activation issues.

We may suspend or terminate accounts that violate these Terms without prior notice and without refund. If you believe your account was suspended in error, contact support immediately.

To the maximum extent permitted by law, Connect Digi TV is not liable for indirect, incidental, or consequential damages arising from use of the service. Our total liability in any dispute is limited to the amount paid for the subscription or activation in question.

We may update these Terms at any time. The date at the top reflects the most recent version. Continued use of the service after changes are posted means you accept the updated Terms.

These Terms are governed by the laws applicable to online commercial activity in the jurisdiction relevant to the transaction.

Questions about these Terms: support@connectdigitv.com WhatsApp: listed on connectdigitv.com