Questions, answered clearly.

No. After your payment is confirmed, our team contacts you via WhatsApp and handles the full setup for you. You just need your device ready and connected to the internet.

Account details and setup instructions are sent via WhatsApp within 10 minutes of payment confirmation. In most cases it is faster.

A stable internet connection, a compatible device, and a WhatsApp number. Nothing else.

No. All subscription plans are one-time payments. You only pay when you choose to continue, with no automatic charges and no hidden fees.

We accept bank transfer and PayPal. Additional payment options may be available at checkout. For questions about a specific payment method, contact us on WhatsApp before ordering.

Yes. We offer a paid 48-hour trial so you can test the service on your own device and connection before committing to a longer plan.

Yes. Contact support on WhatsApp and the team will help you switch to a longer plan.

The service works on Smart TVs (Samsung, LG, Android TV, Google TV), Amazon Firestick, Android phones and tablets, iPhone, iPad, Windows PC, Mac, and most IPTV boxes.

It depends on how you plan to use it:

• Not at the same time — if you want to switch between devices (e.g. TV at home, phone when out) but never stream simultaneously, one connection is enough. Just install the player app on each device and log in.
• At the same time — if multiple devices will stream simultaneously, you need a multi-connection plan. You can select up to 3 connections directly in the order form when placing your order.

Yes. The service works on any device with a stable internet connection regardless of location. Performance may vary depending on your local network.

Compatibility depends on app availability for your specific TV model and region. Contact support before purchasing and we will confirm. You can also use an external streaming stick or box with any television.

Subscriptions include live sports and major league coverage, international live channels, movies, series, and worldwide entertainment. HD, FHD, and 4K streams are available depending on the source and your connection.

Some delay is normal with internet streaming. You can reduce it by using Ethernet, closing background apps, and keeping the stream stable. Our guides section covers this in detail.

If a verified service issue prevents you from using the service, contact our support team via WhatsApp as soon as the issue occurs so we can investigate and record the interruption. Compensation is applied based on the highest applicable level of verified downtime:

• Below 99% uptime → 10% off your next renewal
• Below 90% uptime → 1 free month added to your subscription
• Below 85% uptime → 2 free months added to your subscription

Only the highest applicable compensation level is provided. Compensation levels are not cumulative.

Uptime is calculated based on your total plan days minus verified down days. Here are the minimum verified down days required to reach each compensation tier:

Tier 1 — Below 99% → 10% off next renewal

• 1-month plan (30 days): minimum 1 verified down day = 96.7% uptime
• 6-month plan (180 days): minimum 2 verified down days = 98.9% uptime
• 12-month plan (365 days): minimum 4 verified down days = 98.9% uptime

Tier 2 — Below 90% → 1 free month added

• 1-month plan (30 days): minimum 4 verified down days = 86.7% uptime
• 6-month plan (180 days): minimum 19 verified down days = 89.4% uptime
• 12-month plan (365 days): minimum 37 verified down days = 89.9% uptime

Tier 3 — Below 85% → 2 free months added

• 1-month plan (30 days): minimum 5 verified down days = 83.3% uptime
• 6-month plan (180 days): minimum 28 verified down days = 84.4% uptime
• 12-month plan (365 days): minimum 55 verified down days = 84.9% uptime

Just mention it when you contact us to renew and we will take care of it.

First restart your player app and router, then check your internet connection. If the problem continues, contact support on WhatsApp with your device model, app name, and a description of the issue.

Buffering can be caused by your internet connection, local network, device, or the stream source. Start by restarting your router and player app, switch to Ethernet if possible, and close background apps. If the issue continues, contact support with your device model and a description of the problem. Our guides section also covers every troubleshooting step in detail.

Via WhatsApp at the number listed on our website, or by email at support@connectdigitv.com. WhatsApp is faster for setup and technical issues.

In addition to subscriptions, we offer one-time activation for IBOSOL-compatible player apps. This unlocks the full features of the app on your device without any recurring charge.

We currently activate the following apps: IBOPLAYER · ABEPlayerTV · BOBPLAYER · MACPLAYER · VIRGINIA · AllPlayer · HUSHPLAY · KTNPLAYER · FAMILYLPLAYER · IBOSSPLAYER · KING4KPLAYER · IBOSTB · IBOXXPLAYER · DUPLEX · BOBPRO · BOBPREMIUM · IBOSOLPlayer · FLIXNET · SMARTONEPRO

• 1-year activation: £3
• Lifetime activation: £7

Each purchase activates one app on one device.

Yes. Each activation is linked to the device it is set up on. It cannot be transferred to a different device.

Yes. Activation is available as a standalone purchase. You do not need an active subscription to purchase app activation.

If you experience a verified activation issue, contact support via WhatsApp with your order reference and device details. Our team will investigate and provide a replacement activation when applicable.

No. App activations are non-refundable. If there is a verified activation issue, we replace it — we do not issue refunds. See the Refund Policy for full details.

Refunds are available in eligible cases where a verified technical issue prevents the service from working and our support team cannot resolve it. See our full Refund Policy for exact conditions.

If the service fails after the 3-day window and support cannot fix it, you are refunded for the portion of your subscription you did not benefit from. For example, if the service stopped working halfway through a 1-month plan, you would receive approximately 50% of the price back.

No. Player app activations are non-refundable. If your activation stops working due to a verified issue, we replace it at no cost.

Yes. We only collect what is needed to deliver your subscription and support you. We do not sell your data. See the Privacy Policy for full details.