Privacy Policy
How contact, order, device, review, support and cookie information is handled worldwide.
Last updated: 01/07/2026This policy explains what personal data Connect Digi TV collects, why it is collected, and how it is handled. It applies to all visitors and customers of connectdigitv.com.
1. What We Collect
| Data | Purpose |
|---|---|
| Name | To identify and manage your account |
| WhatsApp number | To deliver your subscription or activation and provide support |
| Email address (if provided) | For support communication |
| Payment information | Processed securely by our payment gateway. We do not store card details. |
| IP address | For security and fraud prevention |
| Device and browser type | For technical troubleshooting and compatibility |
We collect only what is necessary to deliver the service and support you.
2. How We Use Your Data
- To process and deliver subscriptions and player app activations
- To provide customer and technical support
- To verify and manage service interruption reports
- To prevent fraud and unauthorized account use
- To comply with legal obligations
We do not use your data for advertising or marketing to third parties. We do not sell or rent your data.
3. Who We Share Data With
Your data may be shared with:
- Payment processors (such as PayPal) to complete transactions securely. Their own privacy policies apply to data they handle.
- Legal authorities if required by applicable law
No other third parties receive your personal data.
4. How Long We Keep Your Data
- Account and order data: up to 2 years after your last purchase
- Activation records: retained for the duration of the activation period plus 12 months
- Payment records: as required by applicable financial regulations
- You may request deletion at any time (see Section 6)
5. Cookies
Our website uses cookies for:
- Basic site functionality (essential)
- Analytics to understand how visitors use the site
- Payment gateway session management during checkout
You can manage cookies through your browser settings. Disabling essential cookies may affect site functionality.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to certain uses of your data
To exercise any of these rights, contact us at support@connectdigitv.com. We will respond within 30 days.
7. Security
We use SSL/TLS encryption, restricted access controls, and standard security practices to protect your data. No online system can guarantee complete security, but we apply reasonable and up-to-date measures.
8. Children
The service is not intended for anyone under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
This policy may be updated. The date at the top reflects the most recent version. Continued use of the service after changes are posted means you accept the updated policy.
10. Contact
Privacy questions and data requests: support@connectdigitv.com